Refund & Exchange Policy

At Angara Fashion, we truly care about your satisfaction and want you to love what you receive. While we hope every order brings you joy, we've put together a transparent return and refund policy to ensure everything is fair and clear.

General Policy

• No Monetary Refunds: We issue gift cards or store credits only—no cash or bank refunds.
• Order Cancellations: Orders cannot be cancelled once placed.

Returns/Exchanges are Accepted Only If:

• You receive a defective or damaged item.
• You receive an incorrect or missing item.

We Do Not Accept Returns or Exchanges For:

• Change of mind, size issues, or style preferences.
• Discounted/sale items or custom orders.
• International orders.
• If a return is approved simply because you didn’t like the product, return shipping charges will be deducted from store credit.

Mandatory Unboxing Video for Claims

To be eligible for a return, your claim must include a proper unboxing video:

• Start from the sealed package.
• Clearly show the shipping label with your name and address, and the invoice.
• The video must be continuous, unedited, and unfiltered.
• No claims will be processed without this proof.

Reporting Timeline

• Must be reported within 24 hours of delivery.
• Requests made after 24 hours will not be accepted.

Eligibility Criteria for Returns

• Product must be unused, with all original tags and packaging intact.
• No scratches, deformities, or signs of wear.
• Items are subject to quality check before approval.
• If a return is not approved, it will be sent back at your expense.

Exclusions

• Gift wrapping services are non-returnable.
• Zirconia stone loss is not covered under returns/refunds.

Return Process

1. Initiate the Return:

   Email Angarafashionmumbai@gmail.com or WhatsApp +91 9702854642 with your proof.

2. Prepare the Package:

   Ensure the item is unused, with tags and packaging intact.

3. Hand Over the Package:

   We will schedule a pick-up. If not serviceable, the customer must courier the item to our address.

4. Processing:

   Once the product reaches our warehouse, allow 7-10 working days for inspection. Upon approval, store credit or replacement will be processed within 24 hours.

Refund & Store Credit

• Refunds are in the form of gift cards, valid for:
  • 30 days for regular returns.
  • 3 months in special cases like India-based exchanges.
• Shipping charges are non-refundable.
• No refunds for:
  • Transit delays or courier-related issues.
  • Orders returned due to wrong or incomplete address.
  • Rejected prepaid orders upon delivery.

Replacement & Substitution

Replacements depend on product availability. If unavailable, you may choose to:

• Wait for restock
• Receive store credit (gift card)

Shipping charges for replacements are non-refundable.

Thank you for shopping with Angara Fashion.